“I just wanted to send a follow up email to you to thank you once again for the great job at our house last Friday installing the fireplace. They were so professional and just a pleasure to have working at the house. I think the job turned out to be bigger and longer than expected and we really appreciate all of their efforts in solving the problems that cropped up. We have thoroughly enjoyed using the fire over the last week. Thank you for organising the job to happen so quickly.”