Victorian Fireplaces & BBQ’s will comply with all local, state and federal laws and regulations in relation to rights of the consumer in relation to The Australian Consumer Law. The full text of the ACL is set out in Schedule 2 to the Competition and Consumer Act 2010 (CCA).

The ACL includes:

Our consumer guarantees include the following:

When a consumer buys goods or services, our consumer guaranteed rights include:


Acceptable quality


Guarantee that goods supplied will comply with the sample or demonstration model.

Guarantee relating to repairs and spare parts

Conduct covered by the Australian Consumer Law

The Australia Consumer Law (ACL) brings together 17 pieces of State and Territory legislation, as well as the provisions of the Competition and Consumer Act (CCA), into one regime for consumer protection. It covers a very broad range of conduct and introduces a number of concepts from State and Territory legislation that were not previously in the Trade Practices Act (TPA).

Something old

The ACL continues to cover much of the same conduct that was previously prohibited under the TPA.

In very broad terms, this encompasses:

In addition, the ACL retains parallel provisions creating offences in respect of many of the civil contraventions (Ch 4).

Something new

The ACL covers a much broader range of conduct than was previously covered under the TPA, incorporating provisions that were previously found in State and Territory legislation and some entirely new provisions. Some examples are:

Something in between

Although there is substantial overlap between the conduct regulated by the previous consumer protection provisions that were in the TPA and the new provisions in the ACL, there will be some uncertainty as to how the ACL operates until there is some case law on the new provisions. A number of provisions that are intended to operate in the same way as earlier provisions have been redrafted for a variety of reasons, including clarity; to accommodate the structure of the ACL; to incorporate previous interpretations of the provisions by the courts; or because of changes in drafting style since the provisions were originally enacted. One example is the partial exemption from prohibitions on misleading or deceptive conduct and various kinds of misrepresentations that existed in s 65A of the TPA. This is now found in two separate provisions of the ACL: s 19 and s 38.